Accessibility Statement — Gardening Services Blackwall

This Accessibility Statement explains how Gardening Services Blackwall and related garden maintenance teams in the Blackwall area work to make information and on-site services accessible to everyone. We are committed to meeting recognised accessibility standards and improving the experience for customers who use assistive technologies. Our approach covers digital content, booking communications, and on-site visits for lawn care, pruning and general garden upkeep.

We aim to follow the WCAG 2.1 AA guidelines for web content and related customer-facing materials. That includes ensuring text contrast, logical heading structure, and support for screen-reader technologies across service descriptions, booking interfaces and invoices. In practice, we review pages and documents regularly and provide alternative formats where feasible.

Our online information has been tested for compatibility with major screen readers, and we work to ensure that key content is announced clearly by assistive technologies. We also use semantic HTML headings and labels so that customers using screen readers can find details about our Blackwall gardening services quickly and reliably.

To support customers who prefer or need keyboard navigation, we maintain forms and interactive controls that can be reached and operated using the keyboard alone. Menus, booking forms and payment steps are designed so that focus order is logical and visible focus styles make navigation obvious for keyboard users.

On-site, our crew follows communication guidance to make visits accessible. This includes checking arrival details in advance, offering clear verbal descriptions of work to be carried out, and working with householders to reduce trip hazards. If physical access to a garden is limited, we will discuss reasonable adjustments such as staging work in sections or arranging an alternative meeting location at the property edge.

We maintain an accessibility checklist for our gardeners and office staff, and we provide training to promote inclusive customer interactions. Blackwall gardening services staff are encouraged to learn basic accessibility principles, including how to speak clearly, offer assistance appropriately, and respect personal space while delivering services.

Key accessibility features we support include:

• WCAG 2.1 AA compliance for web content and documents where applicable
• Screen-reader friendly content, labels and alt text for images used in service guides
• Keyboard navigation support for online booking and enquiry forms
• Plain language summaries of work plans and quotes
• Staff training on inclusive communication and safe on-site assistance

We also provide alternative formats of this statement and other documents on request, such as large print, accessible PDFs, or clear-print summaries. Please let us know your preferred format when you make a request so we can help promptly. We aim to respond to accessibility requests within a reasonable timeframe and to resolve issues fairly and transparently.

When a customer raises an accessibility requirement, we record the request and share necessary guidance with the team members involved in that booking. This helps reduce repeat explanations and ensures that repeat customers with specific needs receive consistent support from our Blackwall gardening crews.

Known limitations: Some third-party booking platforms and certain legacy documents may not yet meet every WCAG 2.1 AA criterion. We are actively working to improve compatibility and to prioritise upgrades for the most-used pages and documents. If you encounter an accessibility barrier, please tell us about it so we can take corrective action and, where possible, offer a suitable workaround.

Contacting us for accessibility requests: If you need this statement or any service information in an alternative format or require adjustments for a visit, please contact our accessibility team through the usual customer contact channels. When making a request, tell us how we can help and what format or adjustments you prefer. We do not publish personal contact details in this statement, but every request will be handled confidentially and with respect.

Monitoring and updates: We regularly review this statement and the accessibility of our service materials. Improvements are prioritised based on customer need and technical feasibility. Where appropriate, we will update procedures to reflect technological changes, regulatory guidance and feedback from customers in Blackwall and nearby communities.

Thank you for reading our Accessibility Statement for gardening services in the Blackwall area. We strive to make our garden care accessible, inclusive and reliable for all customers, and we welcome requests that help us improve our services and communication.